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One Stop Wholesale Supermarket \ Contact Us at 866-725-2234 \ Se habla espaƱol
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Returns / Damages Policies

Returns

  • There is a 20% restock fee for all returns unless the items are defective or damaged.
  • We must be notified about returns within three (3) business days of delivery.
  • When returning items, include a copy of the invoice you received with your order.
    Also, add a note explaining the reason for the return.
  • Send an email (cs@accessoriespalace.com) to us so that we will be expecting the return.
  • We do not issue call tags for returns.
    You must make shipping arrangements to return the merchandise.
  • Use a service that has tracking or delivery confirmation.
    We are not responsible for returns lost in transit.
  • Ship returns to:

    Accessories Palace, Inc.
    Attn: Returns
    585 105th Ave N Unit 11
    Royal Palm Beach , Fl 33411
  • Returns will be credited to your account for future orders.
  • If you have a credit, please include a reminder note for us when placing your next order.
  • In line with other importers in our industry, we reserve the right to discontinue business with anyone we deem to be abusing or overusing returns. If you have a question about an item, contact us before purchasing and returning items that were not as you expected.

 

Damages

  • Damages must be claimed within three (3) business days of delivery.
  • Email us (cs@accessoriespalace.com) the invoice number, contact information and a list of damaged items.
    • For each item you must submit a photo of the damaged item and its packaging materials and describe the damage that has occurred.
    • Damages without accompanying documentation are not accepted.
  • Keep the shipment packaging in case the shipping company wants to inspect it.
  • When you email the damage information to us, we will file a claim with the shipping company and credit your account for the damage.
  • Damages will be credited to your account for future orders.
  • If you have a credit, please include a reminder note for us when placing your next order.
  • We may ask for the damage merchandise to be returned. If so, additional instructions will be provided to you at that time.
  • Dozen pack items will have minor breakage occasionally in transit (one or two items). Please do not make claims on this type of damages. The amount of time and paperwork we spent processing these type of damages has a direct impact on our ability to keep costs low for you.
  • We reserve the right to refuse future shipment and sales to anyone who make claims of this nature.

 

Refused / Unclaimed Shipments

  • Refused or unclaimed packages will be charged a 20% restock fee plus all shipping costs.
    UPS charges for both the delivery attempt and the return.
  • Refused or unclaimed packages that are re-shipped will be charged additional shipping costs, but no restock fee.
  • Signature is required on first time orders.
    Failure to sign will result in the package being refused and returned to us.